While we generally do not offer a full money-back guarantee for in-app purchases due to the nature of our gaming services, we ensure transparency in all transactions to minimize errors. If you are dissatisfied with a purchase and have not used the product, you may submit a refund request within two working days of the transaction. Each case will be reviewed individually, and you may be required to provide evidence that you were unaware of or misunderstood the purchase process.
If approved, you may receive a full, partial, or no refund within 2-3 working days from the purchase date. However, if our assessment determines that you have already used the service or your claim is invalid, you will no longer be eligible for a refund.
Please note: Refund requests submitted after the two working day window will not be processed.
In the event that a Cash Game is canceled due to technical issues, glitches, or unfair play by participants, the following policies apply:
• If a game is canceled, each player's balance will be restored to the amount they had at the start of the game.
• If cheating or collusion is detected, refunds will be processed accordingly, and further action may be taken against violators as per our Terms of Service.
• If canceled, the Rummy Operations Team will determine the settlement method at their discretion.
• If canceled, the total entry fees (minus service charges from eliminated players) will be equally distributed among remaining players.
• In cases of cheating, refunds will be issued to affected players, while offending players may face penalties as per our policies.
Our 24/7 support team is always ready to assist you. For any concerns, please contact us via your registered email at business@gurudesirummy.com, and we will resolve your issue promptly.
